Send SMS from appointment book

Quick answer

To send a text message from the diary, double-click the client appointment, click Send SMS, type your message and click Confirm.

Before you start

• An existing client appointment
• SMS messaging enabled for your salon
• Available SMS credits if required

Step-by-step instructions

1. Open the Salon Manager diary.
2. Find the client you want to send a text message to.
3. Double-click the client appointment.
4. When the appointment menu appears, click Send SMS on the right-hand side.
5. Type your message into the message box.
6. Review the character count and SMS credit cost shown on screen.
7. When you are happy with the message, click Confirm.
8. The text message will be sent to the client.

Tips

• Keep messages short, clear and professional.
• Check the character count before sending, as longer messages may use more SMS credits.
• Make sure you are messaging the correct client before confirming.

Troubleshooting

The Send SMS button is not visible

Check your user permissions and whether SMS messaging is enabled for your salon.

The message costs more credits than expected

Longer messages may use more SMS credits. Shorten the message if needed.

The client did not receive the message

Check the client mobile number and confirm that the message was sent successfully.

FAQs

Can I send SMS messages from the diary?

Yes. Open the client appointment and click Send SMS.

Will Salon Manager show the SMS credit cost?

Yes. The message box confirms the character count and SMS credit cost before you send.

Can I edit the message before sending?

Yes. Type and review the message before clicking Confirm.

Download this guide

You can also download the PDF version of this guide for offline reference.

Last reviewed: 16 June 2026.