Appointments guide
How to Send Text Messages to Clients from the Diary
Send an SMS directly from a client’s diary appointment and review the message length and credit cost before sending.
Video walkthrough: sending an SMS to a client directly from their diary appointment.
Quick answer
Open the appointment and select Send SMS
Double-click the client appointment, select Send SMS, type the message, review the character count and credit cost, then select Confirm.
Before you start
Check these details first
An existing client appointment
SMS messaging enabled for the salon
Available SMS credits when required
Step-by-step instructions
How to send an SMS from the diary
Follow these steps to write, review and send the message from the client appointment.
Useful tips
Keep messages clear and concise
Keep messages short, clear and professional.
Check the character count because longer messages may use more SMS credits.
Confirm that you are messaging the correct client before sending.
Troubleshooting
Common issues and what to check
Frequently asked questions
Diary SMS questions
Can I send SMS messages from the diary?
Yes. Open the client appointment and select Send SMS.
Will Salon Manager show the SMS credit cost?
Yes. The message box shows the character count and SMS credit cost before sending.
Can I edit the message before sending?
Yes. Write and review the message before selecting Confirm.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 16 June 2026.
