The messages that protect bookings and create return visits
Use connected reminders, follow-up and targeted campaigns to keep the current diary visible. Then give suitable clients a clearer route towards the next visit.
Protect valuable diary time
Automatically send SMS and email confirmations, reminders, cancellation updates, no-show follow-up and skin-test prompts. Clients stay informed without reception sending every message by hand.
Create more relevant reasons to book
Create promotions, birthday messages, milestone communication and seasonal campaigns for selected client groups. Relevance should come from a clear reason for choosing the audience.
Win the next appointment
Use future appointment prompts and follow-up communication to keep the next visit visible. The team gains a more consistent route into the forward diary.
Keep activity moving in the background
Prepare campaigns and follow-up in advance. Salon Manager can then keep planned activity moving while the team handles the working day.
Make every send more relevant
Use appropriate client information to shape offers and communication around selected groups. Avoid sending the same promotion to every record by default.
Learn from every campaign
Review reminder activity, campaign engagement and client response. Use the available evidence to improve future timing, audiences and messages.
One connected conversation around every visit
Use timely communication at every stage to reduce uncertainty, support attendance and create a natural route towards the next appointment.
As soon as they book
Send clear confirmation details so the client knows exactly what has been arranged.
Before they arrive
Help reduce forgotten appointments, late arrivals and avoidable gaps in the diary.
When the service cycle continues
Prompt the next appointment at the point in the service cycle when it feels most relevant.
Between appointments
Use timely offers, birthday messages and seasonal communication to keep the relationship active.
Turn important moments into useful communication
Build campaigns around the moments that matter, then use Smart URLs to take clients directly to the right service, team member or booking route from email, SMS or social media.
Recognise clients with a timely message, personalised greeting or relevant offer.
Promote relevant services, retail and gift vouchers around important seasonal opportunities.
Reach clients whose normal service cycle suggests they may be ready to book again.
Acknowledge client anniversaries, loyalty and other meaningful relationship milestones.
Make better decisions from every send
Use built-in reporting to review reminder activity, campaign engagement and client response. See what is working and improve what happens next.
Questions buyers ask
