For www.salonmanageronline.co.uk
Last updated: 5 August 2026
This Cookie Policy explains how Salon Software Solutions Limited, trading as Salon Manager (“Salon Manager”, “we”, “us” or “our”), uses cookies and similar technologies when you visit www.salonmanageronline.co.uk.
Salon Software Solutions Limited is registered in the United Kingdom under company number 08930241. Our VAT registration number is GB 691 3168 24.
1. What are cookies?
Cookies are small text files placed on your computer, phone or other device when you visit a website. They help websites operate, remember preferences and understand how visitors use them.
Session cookies expire when you close your browser. Persistent cookies remain until their stated expiry date or until you delete them.
Similar technologies, including browser local storage and tracking tags, may perform related functions. References to “cookies” in this policy include these technologies where appropriate.
2. How we use cookies
We use cookies and similar technologies to:
- operate and secure our website;
- remember your settings and preferences;
- provide website chat and visitor-engagement features;
- recognise new and returning visitors;
- understand how visitors navigate and interact with our website;
- measure website performance and improve our services; and
- measure enquiries and other actions resulting from our advertising.
3. Types of cookies we use
Strictly necessary cookies
These cookies are required for essential website functions, security, session management and recording cookie choices. They do not require consent where they are strictly necessary for a service you have requested.
They may include:
|
Cookie |
Purpose |
Typical duration |
|
_RequestVerificationToken |
Protects website forms against fraudulent requests |
Session |
|
ASP.NET_SessionId |
Maintains a website session |
Session |
|
PHPSESSID |
Maintains a website session where PHP-based functionality is used |
Session |
|
.AspNet.ApplicationCookie |
Supports authenticated website functionality |
Session or as configured |
|
cookie-consent-v2 |
Records cookie preferences |
As configured |
|
LS_CSRF_TOKEN |
Protects Zoho SalesIQ requests against cross-site request forgery |
Session |
|
JSESSIONID |
Supports Zoho SalesIQ session management |
Session |
|
AWSALB or similar |
Supports server load balancing and availability |
As configured |
Functionality cookies
These cookies remember choices or support enhanced functionality. They may include:
|
Cookie |
Purpose |
Typical duration |
|
ASPNet.TwoFactorCookie |
Supports two-factor authentication where enabled |
As configured |
|
__stripe_mid |
Stripe fraud prevention and payment functionality where Stripe is used |
Up to 1 year |
|
__stripe_sid |
Stripe fraud prevention and payment functionality where Stripe is used |
Approximately 30 minutes |
|
zld*state |
Zoho SalesIQ remembers whether its engagement window is open or minimised |
5 minutes |
|
zld*dragpos |
Zoho SalesIQ remembers the position of its engagement window |
5 minutes |
Analytics and visitor-tracking cookies
With your consent, we use analytics cookies to understand website traffic and how visitors use our website.
Zoho SalesIQ
We use Zoho SalesIQ for website visitor analytics, chat and visitor engagement. SalesIQ may assign your browser a randomly generated visitor identifier. If you voluntarily provide information through a chat, form or other feature, it may be associated with your visitor record.
SalesIQ cookies may include:
|
Cookie |
Purpose |
Typical duration |
|
*_zldp |
Recognises a unique website visitor |
Up to 2 years |
|
*_zldt |
Recognises an individual visit |
1 day |
|
*_siqid |
Helps identify a visitor across enabled domains |
Up to 2 years |
|
*_uuid |
Stores a SalesIQ visitor identifier |
Up to 2 years |
|
gdpr_*__donottrack |
Records the visitor’s tracking preference |
1 month |
|
gdpr_*_trackingconfig |
Stores the SalesIQ tracking-consent configuration |
1 month |
Depending on the SalesIQ configuration, additional short-lived security, chat and preference cookies may be used. Further details are available in the Zoho SalesIQ Cookie Policy.
Google Analytics
We use Google Analytics 4 to understand visitor numbers, sessions, approximate location, device information and interactions with our website.
Google Analytics cookies may include:
|
Cookie |
Purpose |
Typical duration |
|
_ga |
Distinguishes website visitors |
Up to 2 years |
|
_ga_<container-id> |
Maintains session information |
Up to 2 years |
Google explains its use of these cookies in its GA4 cookie guidance.
Advertising and conversion cookies
With your consent, we may use Google Ads conversion tracking to understand whether advertising leads to an enquiry, demonstration request or another relevant action.
Cookies may include _gcl_*, such as _gcl_aw. These store information about the advertisement that brought a visitor to our website and are generally retained for up to 90 days, depending on configuration.
We use Google Tag Manager to deploy and manage measurement technologies. Google Tag Manager does not itself determine how information is used; this depends on the tags configured through it.
4. Information collected
Depending on your consent choices and use of the website, cookies may collect:
- a randomly generated visitor or client identifier;
- pages viewed and time spent on them;
- the date and time of visits;
- referring websites or advertisements;
- clicks, scrolling and website navigation;
- browser, device and operating-system information;
- IP address and approximate geographical location;
- chat and engagement interactions; and
- information you voluntarily provide through forms or chat.
Please see our Privacy Policy for more information about how we process personal data.
5. Your consent
We request consent before placing analytics, advertising or other non-essential cookies on your device where required by law.
You may accept or reject non-essential cookies through our cookie banner. Rejecting non-essential cookies will not prevent you from using the basic functions of our website.
You can withdraw or change your consent at any time through the cookie-preference control made available on our website. Withdrawal does not affect processing that took place before consent was withdrawn.
6. Managing cookies through your browser
You can also block or delete cookies through your browser settings. Blocking strictly necessary or functionality cookies may prevent some website, chat, account or payment features from working correctly.
Browser controls do not always prevent other technologies, such as local storage, from operating. We therefore recommend using our website’s cookie-preference control as well.
7. Third-party providers and international transfers
Some information collected through cookies is processed by third-party providers, including Zoho and Google.
These providers may process information outside the United Kingdom. Where required, we or the relevant provider use recognised legal safeguards for international transfers, such as adequacy regulations or approved contractual clauses.
Further information is available in the providers’ respective privacy policies:
- Zoho Privacy Policy— open policy
- Google Privacy Policy— open policy
8. Changes to this policy
We may update this policy when our website technologies, services or legal obligations change. The latest version will be published on this page, with the revision date shown at the top.
9. Contact us
Questions about this policy or our use of personal data should be sent to:
Salon Software Solutions Limited
Trading as: Salon Manager
Gladstone House, Hithercroft Road
Wallingford, Oxfordshire OX10 9BT
Telephone: 01865 649330
Email: [email protected]
Company number: 08930241
VAT number: GB 691 3168 24
Website: www.salonmanageronline.co.uk