Client guide
How to Apply Permanent Discounts to Clients
Assign service and product discounts to an individual client so the correct discount applies automatically in Salon Manager.
Video walkthrough: assigning permanent service and product discounts to a client in Salon Manager.
Quick answer
Choose the client’s permanent discount settings
Open the client’s appointment or record card, select Edit Client, scroll to Settings & switches, choose the appropriate Service Discounts and Product Discounts, then select Update Client.
Before you start
Have these details ready
Access to Salon Manager
Permission to view and edit client records
The correct client appointment or record card open
The service or product discounts already set up
Confirmation of which permanent discounts should apply
Step-by-step instructions
How to apply permanent client discounts
Follow these steps to assign separate service and product discounts to the client.
Useful tips
Check the discount type before saving
Make sure the correct client record is open before applying a permanent discount.
Use Service Discounts for treatments and appointments.
Use Product Discounts for retail purchases.
Check that the chosen discount is the one the client should receive every time.
Always select Update Client so the settings are saved.
Troubleshooting
Common issues and what to check
Frequently asked questions
Permanent client discount questions
Can I apply a permanent discount to a client?
Open the client record, select Edit Client, choose the relevant discount in Settings & switches, then select Update Client.
Where are the client discount settings?
They are at the bottom of the client settings screen in Settings & switches.
Can I apply discounts to services and products?
Yes. Service discounts and product discounts can be selected separately.
Will the discount apply automatically?
Yes. Once saved, the relevant discount applies automatically when the client has an eligible service or buys an eligible product.
Can I change the discount later?
Open the client record again, select Edit Client, update the discount options and select Update Client.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 18 June 2026.
