Frequently Asked Questions

Salon management software helps salons, barbershops, beauty clinics, and training academies manage appointments, clients, staff, payments, stock, and reporting from one central system. It replaces paper diaries and disconnected tools with an all-in-one digital solution.

Salons use Salon Manager to simplify bookings, reduce no-shows, improve customer experience, increase revenue, and save time on daily administration. The software helps businesses run more efficiently while giving clients a smoother booking journey.

Yes. Salon Manager is designed for independent salons, growing multi-location businesses, colleges, academies, and larger salon groups. The system scales as your business grows.

Salon Manager combines appointment booking, online booking, integrated payments, reporting, client management, and support in one platform. UK-based support and industry experience also help salons receive practical assistance when needed.

Yes. Salon Manager is cloud-based, which means you can securely access your salon system from multiple devices and locations with an internet connection.

Yes. Salon Manager can be accessed on desktops, tablets, and mobile devices, allowing salon owners and staff to manage appointments and business activity on the go.

Switching to Salon Manager starts with understanding your current software, the data you want to move and the way your team manages bookings, clients, payments, staff, stock and reporting.

The Salon Manager onboarding team can help guide the setup and migration process, including importing important business data where possible. The exact process depends on your current provider, the quality of the data export, your package and your business setup.

The aim is to make the move as smooth as possible, with onboarding and training to help your team start confidently.

Yes. Existing client records, appointment history and other important business data can often be imported into Salon Manager to help reduce disruption when switching systems.

What can be transferred depends on your current software provider, the export format available, the quality of the data and your Salon Manager setup. The onboarding team can review what is possible before migration and explain any limitations clearly.

This helps your team move to Salon Manager with useful client information already in place.

Most salon businesses can transition with minimal disruption. Setup and migration are planned carefully to help ensure continuity during the switch.

Many salons can begin using Salon Manager quickly depending on business size, data migration requirements, and setup preferences.

Yes. Training and onboarding support are available to help salons get started confidently and ensure staff are comfortable using the system.

Yes. Salon Manager includes online booking functionality so clients can book appointments through your website, booking link, social channels or branded app, depending on your setup.

Online bookings sync with the salon diary, helping reduce manual admin, missed calls and booking errors. Salons can control which services are available online, which staff members can be selected, how long appointments take, whether deposits are required and how booking rules or cancellation policies are applied.

Yes. Clients can make bookings online at any time, even when the salon is closed.

Yes. Online bookings update automatically within the appointment diary to help prevent double bookings and scheduling conflicts.

Yes. Clients can select preferred team members during the booking process if enabled by the salon.

Yes. Automated appointment reminders can be sent to clients to help reduce missed appointments and no-shows.

Yes. Depending on your settings, clients can manage their appointments online within the salon’s booking policies.

Yes. Regular appointments can be managed and scheduled efficiently for repeat clients.

Yes. Online booking improves convenience for clients, increases booking opportunities outside salon hours, and can help reduce gaps in the diary.

Yes. Salon Manager supports integrated payment solutions that help salons take card payments more efficiently.

Yes. Salon Manager can support deposits or prepayments during the booking process, depending on your package and setup.

Deposits help protect appointment revenue by encouraging clients to commit before they book. They are especially useful for high-value appointments, long services, peak-time slots, new clients, colour appointments, beauty treatments, aesthetic consultations and spa packages.

Deposits can be used alongside automated reminders, secure card capture and cancellation policies to help reduce no-shows and late cancellations.

Yes. Integrated payments can connect directly with bookings and client records for simplified checkout and reporting.

Yes. Salon Manager offers secure card capture functionality to help salons reduce no-shows and protect appointment revenue.

Yes. Supported payment solutions allow salons to take chip and pin, contactless, and digital wallet payments.

Yes. Integrated payments can support salons operating across multiple locations.

Yes. Reporting tools help salons monitor sales, payment activity, and financial performance.

Salon software can help reduce no-shows by making appointments easier to remember, confirm and manage. Salon Manager supports automated appointment reminders, booking confirmations, deposits, secure card capture, cancellation policies and easier client communication.

These tools help clients stay informed before their appointment and give salons more control over valuable diary time. This is especially useful for colour services, beauty treatments, spa packages, aesthetic appointments and other higher-value bookings where missed appointments can directly affect revenue.

Yes. Automated reminders can be sent before appointments to reduce forgotten bookings.

Yes. Salons can request deposits or prepayments to encourage appointment commitment.

Yes. Salons can define cancellation and booking policies that support business protection.

Making appointments easier to manage while keeping clients informed helps improve attendance rates and reduce lost revenue.

Yes. Client profiles can include contact information, appointment history, notes, preferences, and service records.

Yes. Staff can access client histories and notes to deliver more personalised customer experiences.

Yes. Marketing features can help salons engage clients through campaigns, promotions, and communication tools.

Yes. Salons can communicate with clients using supported messaging and marketing features.

Yes. Better communication, personalised service, reminders, and loyalty-focused engagement can help improve client retention.

Yes. Staff schedules and appointments can be managed through the salon diary and scheduling tools.

Yes. Permission settings can help control access to features and information across the business.

Yes. Multi-site salons can manage multiple branches and teams within one system.

Yes. Reporting tools can help salon owners monitor staff productivity and performance.

Yes. Reporting tools help salons monitor performance, revenue, appointments, and operational trends.

Yes. Financial reporting helps businesses monitor turnover, payments, and overall performance.

Yes. Business insights can help salon owners make better decisions around staffing, marketing, services, and growth.

Yes. By improving efficiency, client experience, online booking, and reporting, salons can create stronger foundations for growth.

Yes. The system is designed to be user-friendly for salon owners, reception teams, stylists, therapists, and students.

No. Most salons can begin using the system with onboarding guidance and support.

Yes. Multiple users can work within the system depending on the salon setup and permissions.

Yes. Because the software is cloud-based, salons can access it remotely from compatible devices.

Salon Manager packages start from £29 per month. Pricing depends on your package, business size, number of users, number of locations and the features or modules you need.

Essentials starts from £29 per month, Premium starts from £49 per month, Premium+ starts from £99 per month and Enterprise starts from £129 per month.

Every package includes cloud access, software updates, onboarding, refresher training and UK-based support. The Salon Manager team can help you choose the right setup for your salon, clinic, barbershop, spa, college or multi-location business.

Yes. Salon Manager setup fees start from £199. The final setup cost depends on your business requirements, package, configuration, data migration needs and the level of onboarding support required.

Setup can include preparing your system, helping with configuration, supporting data migration where possible and making sure your team is ready to use Salon Manager confidently. Any setup costs should be confirmed before you join, so you know what is included from the start.

Every Salon Manager subscription includes cloud access, software updates, onboarding, refresher training and UK-based support. The features included depend on the package you choose.

Depending on your package, your subscription can include appointment books, online booking, POS, integrated payments, deposits, client records, consultation forms, stock control, loyalty, marketing, reminders, reporting, multi-location tools, college features and branded app options.

This means you can start with the tools your business needs now and upgrade as your salon grows.

Yes. The platform is designed to support salons as they expand and evolve.

Yes. Salon Manager uses secure systems and processes to help protect business and client information.

Salon Manager is designed to support salons in managing client and business data responsibly, including workflows that help with GDPR-conscious record keeping, secure access, permissions and client communication.

Salon Manager provides tools to help protect and manage data, but each salon is still responsible for how it collects, stores, updates and uses client information. Salons should keep privacy notices up to date, manage staff access carefully, review marketing consent and follow their own data protection responsibilities.

The salon retains ownership of its client data.

Cloud-based systems typically include secure backup and recovery processes to help protect business information.

Salon Manager provides UK-based support, onboarding, training and refresher sessions to help salons get started and continue using the system effectively.

The support team can help with appointment books, online booking, POS, payments, deposits, client records, stock, reporting, migration, setup and day-to-day software questions. Support is designed for real salon workflows, so owners, reception teams, stylists, therapists, tutors and managers can get practical help when they need it.

Support options may include phone, email, or online assistance depending on the service arrangement.

Yes. Salon Manager is designed to provide stable access for day-to-day salon operations.

Yes. Training and onboarding support are available to help salon teams use the software effectively.

Yes. Ongoing support is available after onboarding to help salons continue using the platform successfully.