Appointments guide
How to Add Clients to the Standby List
Record clients who are waiting for an appointment and capture their preferred service, team member, availability and notes.
Video walkthrough: adding a client to the standby list in Salon Manager.
Quick answer
Open the standby list and add the client
Open the standby list from the diary, add the client, choose the service, team member and availability, add any notes, then select Confirm.
Before you start
Have these details ready
Access to the Salon Manager diary
The client’s name
The service the client wants
The client’s availability and team member preference
Step-by-step instructions
How to add a client to the standby list
Follow these steps to record the client’s requirements and make matching them to a cancellation easier.
Useful tips
Record clear and accurate availability
Add clear availability notes so the team can quickly match the client to an open slot.
Leave the team member as Anyone when the client is flexible.
Use notes for preferred times, urgency and any important service requirements.
Troubleshooting
Common issues and what to check
Frequently asked questions
Standby list questions
What is the standby list for?
It records clients who are waiting for a suitable appointment slot.
Can I add a preferred team member?
Yes. Choose a specific team member or leave the setting as Anyone when there is no preference.
Can I add notes to a standby list entry?
Yes. Add any relevant notes before confirming the entry.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 16 June 2026.
