Client guide
How to Exclude Clients from Service Messages
Stop an individual client from receiving service-related messages by updating the setting on their Salon Manager client record.
Video walkthrough: excluding an individual client from service messages in Salon Manager.
Quick answer
Turn on Exclude from service messages
Open the client’s record card, select Edit Client, scroll to Settings & switches, tick Exclude from service messages, then select Update Client.
Before you start
Have these details ready
Access to Salon Manager
Permission to view and edit client records
The correct client record open
Confirmation that the client should no longer receive service messages
Step-by-step instructions
How to exclude a client from service messages
Follow these steps to update the communication setting on the individual client record.
Useful tips
Review the client’s communication preferences
Make sure the correct client record is open before changing the setting.
Use this option when a client should not receive service-related messages from the salon.
Always select Update Client so the setting is saved.
Check the client’s wider communication preferences before applying the exclusion.
Troubleshooting
Common issues and what to check
Frequently asked questions
Service message exclusion questions
Can I stop one client from receiving service messages?
Open the client record, select Edit Client, tick Exclude from service messages, then select Update Client.
Where is the exclude service messages setting?
It is in the Settings & switches section on the client settings page.
Do I need to save the change?
Yes. Select Update Client after ticking the option.
Can I turn service messages back on later?
Open the client record again, untick Exclude from service messages, then select Update Client.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 18 June 2026.
