To exclude a client from service messages in Salon Manager, open the client’s record card, click Edit Client at the bottom left, scroll to Settings & switches, tick Exclude from service messages, then click Update Client.
Before you start
Access to Salon Manager Permission to view and edit client records The correct client record open Confirmation that the client should no longer receive service messages
Step-by-step instructions
Open Salon Manager. Find the client you want to exclude from service messages. Open the client’s record card. Click Edit Client at the bottom left of the record card. The client settings page will open. Scroll down to the bottom of the page. Find the Settings & switches section. Tick Exclude from service messages. Review the setting to make sure it has been enabled for the correct client. Click Update Client. The client will now be excluded from receiving service messages.
Tips
Make sure you have opened the correct client before changing this setting. Use this option when a client should not receive service-related messages from the salon. Remember to click Update Client, otherwise the setting may not be saved. Check the client’s communication preferences before excluding them from service messages.
Troubleshooting
The Edit Client button is not visible
Make sure you have opened the client’s record card. The Edit Client button appears at the bottom left.
The service messages option is not visible
Scroll down to the bottom of the client settings page and look for the Settings & switches section. Exclude from service messages is the first option in that section.
The setting did not save
Make sure you clicked Update Client after ticking Exclude from service messages.
The client is still receiving service messages
Open the client record again, check that Exclude from service messages is ticked, then click Update Client to confirm the setting.
FAQs
Can I stop one client from receiving service messages? Yes. Open the client’s record card, click Edit Client, tick Exclude from service messages, then click Update Client.
Where is the exclude service messages setting? It is in the Settings & switches section on the client settings page.
Do I need to save the change? Yes. Click Update Client after ticking the option.
Can I turn service messages back on later? Yes. Open the client record again, click Edit Client, untick Exclude from service messages, then click Update Client.
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You can also download the PDF version of this guide for offline reference.
