Till guide

How to Check a Voucher Balance in Salon Manager

Use the Till screen to search for a voucher number and confirm its remaining balance and expiry date before it is redeemed.


Quick answer

Check a voucher in four actions

Open the Till screen, select Check Voucher Balance, enter the voucher number and click the Search icon. Salon Manager will then display the voucher expiry date and remaining balance.

Before you start

Have these ready

Access to Salon Manager
Permission to use the Till
The voucher number you want to check

Step-by-step instructions

How to check the voucher balance

Follow the steps in order from the Salon Manager Till screen.

1Open Salon ManagerSign in and open the main Salon Manager application.
2Go to the TillOpen the Till screen from the main navigation.
3Select the balance optionAt the bottom left, click Check Voucher Balance.
4Open the search windowThe voucher search window will appear on screen.
5Enter the voucher numberType the full voucher number into the search field.
6Run the searchClick the Search magnifying-glass icon.
7Review the voucherCheck the expiry date and the remaining balance shown.
8Return to the TillClick Close to exit the window and return to the Till.

Useful tips

Check the details before accepting payment

Double-check the voucher number before searching.
Review both the remaining balance and expiry date.
Check the voucher before redeeming it as payment.
Close the search window when you have finished.

Troubleshooting

Common issues and what to check

The Check Voucher Balance button is not visible

Make sure you are on the Till screen. The button is located at the bottom left.

The voucher cannot be found

Check that you have entered the voucher number correctly and try searching again.

The voucher has no remaining balance

The voucher may already have been fully redeemed. Review the remaining balance shown in the search result.

The voucher has expired

Check the expiry date displayed after searching. Expired vouchers may no longer be valid.

Frequently asked questions

Voucher balance questions

How do I check a voucher balance?

Open the Till screen, click Check Voucher Balance, enter the voucher number and click the Search icon.

Where is the Check Voucher Balance button?

It is located at the bottom left of the Till screen.

What information is displayed after searching?

Salon Manager shows the voucher expiry date and the remaining balance available.

Can I check a voucher before redeeming it?

Checking the balance first is recommended so you can confirm the voucher still has available credit.

How do I return to the Till after checking a voucher?

Click Close to exit the voucher balance window and return to the Till screen.

Offline reference

Download this guide as a PDF

Keep a printable copy for reception teams or use it during staff training.

Download PDF Guide

Last reviewed: 14 July 2026.

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