Appointments guide
How to Arrive Client Appointments
Mark a client as arrived when they check in so the team can see who is already in the salon and keep the diary status up to date.
Video walkthrough: marking a client as arrived in the Salon Manager diary.
Quick answer
Open the appointment and select Arrive Client
Find the appointment, double-click it, select Arrive Client, then check for the green pin in the bottom corner of the booking.
Before you start
Check these details first
Access to the appointment diary
The client appointment you want to arrive
Permission to update appointment status
Step-by-step instructions
How to mark a client as arrived
Follow these steps to update the appointment status and confirm the arrival indicator.
Useful tips
Update the status as soon as the client checks in
Arrive the client as soon as they check in so the diary reflects the live salon status.
Customise the arrived appointment colour when a stronger visual indicator is helpful.
Use the no-show option instead when the client does not attend.
Troubleshooting
Common issues and what to check
Frequently asked questions
Client arrival questions
How can I tell a client has arrived?
A small green pin appears in the bottom corner of the appointment.
Can the arrived colour be changed?
Yes. Use the separate guide for assigning colours to arrived clients.
Should I arrive a no-show appointment?
No. Use Mark as no-show when the client does not attend.
Offline reference
Download this guide as a PDF
Keep a printable copy for diary users or use it during staff training.
Last reviewed: 16 June 2026.
