To start a bill for a client from the till screen in Salon Manager, open the Till screen, click Choose a Client in the In Salon Clients section, search for the client, then click Start a Bill. The client will be added to the In Salon Clients list, ready for services, retail products, vouchers or account credits.
Search using the client’s full name or phone number to find them more quickly.
Make sure you select the correct client before starting the bill.
Once the bill has been created, you can continue adding services, retail items, vouchers or account credits.
Use Walk In Client instead if the customer does not have a client record.
The Choose a Client button is not visible
Make sure you are on the Till screen and looking at the In Salon Clients section.
I cannot find the client
Check the spelling of the client’s name or search using their phone number or email address.
The Start a Bill button is not visible
Make sure you have searched for the client and selected the correct record from the search results.
The client does not appear in the In Salon Clients list
Click Start a Bill again and check that the client has been added to the list before continuing.
Can I start a bill for an existing client from the till?
Yes. Click Choose a Client, search for the client and then click Start a Bill.
Where is the Choose a Client button?
It is in the In Salon Clients section on the left-hand side of the Till screen.
What happens after I click Start a Bill?
The client is added to the In Salon Clients list, where you can add services, retail products, vouchers or account credits.
Can I search for a client before creating the bill?
Yes. Search using the client’s name, phone number or email address.
Can I create a bill for a client without an appointment?
Yes. As long as the client has a record in Salon Manager, you can search for them and start a bill from the till screen.
You can also download the PDF version of this guide for offline reference.
Last reviewed: 18 June 2026.
