Till guide

How to Start a Bill for a Client from the Till Screen

Find an existing client from the Salon Manager Till, start their bill and add the required services, retail products, vouchers or account credits.

Video walkthrough: starting a bill for an existing client from the Salon Manager Till screen.

Quick answer

Find the client and start their bill

Open the Till, select Choose a Client in In Salon Clients, search for the correct client and select Start a Bill. The client is then ready for services, retail products, vouchers or account credits to be added.

Before you start

Have these details ready

Access to Salon Manager
Permission to use the till
The Till screen open
An existing client record
The client’s name, phone number or email address to search for

Step-by-step instructions

How to start a bill for an existing client

Follow these steps to find the client and open a new bill from the Till.

1Open Salon ManagerSign in and open the main Salon Manager application.
2Go to the TillOpen the Till screen from the main navigation.
3Choose a clientIn In Salon Clients on the left-hand side, select Choose a Client.
4Open client searchThe client search screen will open.
5Search for the clientEnter the client’s name, phone number or email address.
6Check the search resultsFind and confirm the correct client record.
7Start the billSelect Start a Bill beside the client’s name.
8Check the client listThe client will be added to the In Salon Clients list.
9Select the clientChoose the client from the list when required.
10Add items to the billUse the centre-screen options to add services, retail products, vouchers or account credits.

Useful tips

Find the correct client before starting

Search using the client’s full name or phone number to find them more quickly.
Make sure you select the correct client record before starting the bill.
After creating the bill, you can add services, retail items, vouchers or account credits.
Use Walk In Client when the customer does not have a client record.

Troubleshooting

Common issues and what to check

The Choose a Client button is not visible

Make sure you are on the Till screen and looking at the In Salon Clients section.

I cannot find the client

Check the spelling of the client’s name or search using their phone number or email address.

The Start a Bill button is not visible

Make sure you have searched for the client and selected the correct record from the search results.

The client does not appear in the In Salon Clients list

Select Start a Bill again and confirm that the client has been added before continuing.

Frequently asked questions

Starting a client bill

Can I start a bill for an existing client from the till?

Select Choose a Client, search for the client and then select Start a Bill.

Where is the Choose a Client button?

It is in the In Salon Clients section on the left-hand side of the Till screen.

What happens after I select Start a Bill?

The client is added to In Salon Clients, where you can add services, retail products, vouchers or account credits.

Can I search for a client before creating the bill?

Search using the client’s name, phone number or email address.

Can I create a bill for a client without an appointment?

A bill can be started from the till as long as the client has an existing Salon Manager client record.

Offline reference

Download this guide as a PDF

Keep a printable copy for reception teams or use it during staff training.

Download PDF Guide

Last reviewed: 18 June 2026.

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