Client guide
How to Disable Online Bookings for a Client
Stop an individual client from booking online by changing the setting on their Salon Manager client record.
Video walkthrough: disabling online bookings for an individual client in Salon Manager.
Quick answer
Turn on Disable Online Booking in the client settings
Open the client’s record, select Edit Client, scroll to Settings & switches, turn on Disable Online Booking, then select Update Client.
Before you start
Have these details ready
Access to Salon Manager
Permission to view and edit client records
The correct client record open
Confirmation that the client should no longer book online
Step-by-step instructions
How to disable online bookings for a client
Follow these steps to update the setting on the individual client record.
Useful tips
Check the client before saving
Make sure the correct client record is open before changing the setting.
Use this option when the client should only be booked manually by the salon.
Always select Update Client so the setting is saved.
Reopen the record later if you need to confirm the restriction is still active.
Troubleshooting
Common issues and what to check
Frequently asked questions
Online booking restriction questions
Can I stop one client from booking online?
Open the client record, select Edit Client, turn on Disable Online Booking, then select Update Client.
Where is the Disable Online Booking setting?
It is in the Settings & switches section on the client settings page.
Does this affect all clients?
No. The setting only applies to the individual client record being edited.
Can I allow the client to book online again later?
Open the record again, turn off Disable Online Booking, then select Update Client.
Do I need to save the change?
Select Update Client to save the online booking setting.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 18 June 2026.
