Client guide
How to Set a Custom Notice Period for Client Appointment Reminders
Choose how many days before an appointment an individual client should receive their reminder.
Video walkthrough: setting a custom appointment reminder notice period for an individual client.
Quick answer
Set the number of reminder days on the client record
Open the client’s record, select Edit Client, scroll to Settings & switches, enter the number of days in Booking reminder notice period (days), then select Update Client.
Before you start
Have these details ready
Access to Salon Manager
Permission to view and edit client records
The correct client record open
A decision on how many days before the appointment the reminder should arrive
Appointment text reminders enabled for the salon
Step-by-step instructions
How to set a custom reminder notice period
Follow these steps to give the client a reminder schedule that differs from the salon default.
Useful tips
Check the number of days carefully
Use this setting when a client wants reminders earlier than the salon’s normal schedule.
Check the number of days before saving the client.
Make sure the correct client record is open before changing reminder settings.
Always select Update Client so the custom notice period is saved.
Troubleshooting
Common issues and what to check
Frequently asked questions
Client reminder notice questions
Can I set a custom reminder notice period for one client?
Open the client’s record, select Edit Client, then enter the custom number of days in Booking reminder notice period (days).
Where is the booking reminder notice period setting?
It is in the Settings & switches section on the client settings page.
What does the number of days mean?
It controls how many days before the appointment the client receives their reminder.
Can I send reminders earlier than normal?
Yes. Entering 3, for example, sends the reminder three days before the appointment.
Do I need to save the change?
Yes. Select Update Client at the bottom right to save the custom notice period.
Offline reference
Download this guide as a PDF
Keep a printable copy for reception teams or use it during staff training.
Last reviewed: 18 June 2026.
