Direct answers
It connects completed Salon Manager appointments with SalonSpy’s verified-review platform, making review requests consistent without asking the reception team to manage every invitation manually.
A connected review journey
The integration turns a completed appointment into a structured feedback request while keeping Salon Manager and SalonSpy responsible for clearly defined parts of the process.
Salon Manager and SalonSpy activate the review-request integration for the salon.
The client attends and the appointment is completed in Salon Manager.
An SMS request invites the client to share feedback using SalonSpy’s review form.
SalonSpy identifies post-appointment responses and moderates reviews before publication.
The salon can display feedback and use SalonSpy dashboards to identify patterns and opportunities.
Review-request SMS messages are charged at the applicable Salon Manager messaging rate. SalonSpy subscription charges, terms and feature availability are managed separately by SalonSpy.
From feedback to action
Reviews are more useful when they strengthen public confidence and reveal what is happening inside the customer experience.
A review linked to a completed appointment offers a clearer trust signal than an anonymous comment with no appointment connection. Prospective clients can see feedback from people who genuinely visited the business.
Automatic invitations reduce reliance on reception scripts or individual team members remembering to ask. The same process can follow eligible completed appointments.
SalonSpy’s published review format can capture feedback on service, value, result, cleanliness and atmosphere. Dashboards then help salons make sense of recurring patterns.
SalonSpy states that its private-feedback tools can provide more detail when a client reports a problem, helping the salon understand and address the concern away from a public exchange.
Team dashboards and review notifications can highlight positive customer experiences, support one-to-one conversations and reveal coaching or education opportunities.
SalonSpy publishes tools for displaying reviews on SalonSpy profiles, salon websites and social media, while also integrating with Google Reviews so eligible client reviews can contribute to the salon’s Google reviews.
Published evidence
The supporting information comes from SalonSpy’s own published product documentation and live review profiles.
SalonSpy describes automated review requests, verified reviews, moderation, dashboards, private feedback, team tools, website widgets and Google Reviews integration on its official product pages.
SalonSpy explains that verified reviews are generated through salon-software requests and that its team reads reviews before they are published.
Live SalonSpy profiles display the label “Appointment verified by Salon Manager” on reviews generated through the connected workflow.
SalonSpy states that its review platform is trusted by more than 2,000 salons. This is SalonSpy’s published figure and is not a Salon Manager platform statistic.
Frequently asked questions
It is an optional connected service that links completed appointments in Salon Manager with SalonSpy’s review-request workflow. Salon Manager supplies the appointment trigger and SMS delivery; SalonSpy manages review collection, verification, moderation and publishing under separate SalonSpy terms.
No. SalonSpy distinguishes verified submissions generated by salon software from reviews submitted organically. Eligible post-appointment responses can be labelled as verified.
SalonSpy states that a verified and constructive review cannot simply be deleted. Reviews are moderated under SalonSpy’s process, and private-feedback tools may help the salon understand additional details when something has gone wrong.
No. SalonSpy reviews have their own profile and score. SalonSpy also integrates with Google Reviews, so if the client has a Google account, their review can also top up the salon’s Google reviews.
Yes. SalonSpy offers a carousel widget designed to stream recent reviews onto a salon website. SalonSpy also publishes tools for sharing review content through social media.
SalonSpy’s public profiles can include an overall rating and feedback categories such as service, value, result, cleanliness and atmosphere. Available questions and features may depend on the SalonSpy plan and configuration.
The SMS invitation is sent through Salon Manager and is charged at the salon’s applicable messaging rate. SalonSpy subscriptions, setup and optional services are priced and contracted separately by SalonSpy.
Speak to Salon Manager or register with SalonSpy. The two providers can coordinate activation, confirm the eligible appointment workflow and explain the current messaging, subscription and setup terms before review requests begin.
