To apply permanent discounts to a client in Salon Manager, open the client’s appointment or record card, click Edit Client at the bottom left, scroll down to Settings & switches, choose the relevant Service Discounts and Product Discounts, then click Update Client. The selected discounts will automatically apply when the client has services or buys products.
Access to Salon Manager
Permission to view and edit client records
The correct client appointment or record card open
The service or product discounts already set up in Salon Manager
Confirmation of which permanent discounts should apply to the client
Open Salon Manager.
Find the client you want to apply a permanent discount to.
Open the client’s appointment or record card.
Click Edit Client at the bottom left.
The client settings screen will open.
Scroll down to the bottom of the page.
Find the Settings & switches section.
On the bottom right, find Service Discounts and Product Discounts.
Select the relevant service discount for the client, if needed.
Select the relevant product discount for the client, if needed.
Review the selected discount options to make sure they are correct.
Click Update Client at the bottom right.
The client will now receive the selected discounts automatically when they have a service or purchase a product.
Check you have opened the correct client before applying a permanent discount.
Use service discounts for treatments or appointments.
Use product discounts for retail purchases.
Make sure the selected discount is the one the client should receive every time.
Remember to click Update Client, otherwise the discount settings may not be saved.
The Edit Client button is not visible
Make sure you have opened the client’s appointment or record card. The Edit Client button appears at the bottom left.
The discount options are not visible
Scroll down to the bottom of the client settings screen and look for Settings & switches. The Service Discounts and Product Discounts options are on the bottom right.
The discount I need is not available
Check that the discount has been set up in Salon Manager before trying to apply it to the client.
The discount did not save
Make sure you clicked Update Client at the bottom right after choosing the discount.
The discount is not applying automatically
Open the client record again, check that the correct service or product discount is selected, then click Update Client.
Can I apply a permanent discount to a client?
Yes. Open the client’s appointment or record card, click Edit Client, choose the relevant discount in Settings & switches, then click Update Client.
Where are the client discount settings?
They are at the bottom of the client settings screen in the Settings & switches section.
Can I apply a discount to services and products?
Yes. You can select service discounts and product discounts separately.
Will the discount apply automatically?
Yes. Once saved, the relevant discount will automatically apply when the client has a service or purchases a product.
Can I change the discount later?
Yes. Open the client record, click Edit Client, update the discount options and click Update Client.
You can also download the PDF version of this guide for offline reference.
Last reviewed: 18 June 2026.
