Appointments guide
How to Mark Appointments as No-Show
Update a missed appointment so the diary clearly shows that the client did not attend.
Video walkthrough: marking a missed appointment as a no-show in Salon Manager.
Quick answer
Open the appointment and select Mark as no-show
Double-click the client appointment, select Mark as no-show, then check for the red cross in the bottom right of the appointment.
Before you start
Check these details first
Access to the appointment diary
The missed appointment you want to update
Permission to update appointment status
Step-by-step instructions
How to mark an appointment as no-show
Follow these steps to update the missed booking and retain an accurate diary record.
Useful tips
Keep missed appointments in the diary history
Use no-show when the client did not attend and the missed booking should remain recorded.
Do not delete the appointment when you need an accurate no-show history.
Deposits and appointment reminders can help reduce future no-shows.
Troubleshooting
Common issues and what to check
Frequently asked questions
No-show appointment questions
What does marking a no-show do?
It updates the appointment status so the salon can see that the client missed the booking.
How do I recognise a no-show in the diary?
A small red cross appears in the bottom right of the appointment.
Should I delete a no-show appointment?
Usually no. Marking it as no-show keeps the appointment record more accurate.
Offline reference
Download this guide as a PDF
Keep a printable copy for diary users or use it during staff training.
Last reviewed: 16 June 2026.
