❌ “You don’t own your data”
Some providers claim that with other systems, you don’t own your data — a scare tactic that’s simply untrue. If you’re the salon owner, it’s your client data, your reports, your business information — and you absolutely own it. Whether it’s stored locally or in the cloud, data ownership doesn’t change.
❌ “Cloud software gives you more control”
This is another half-truth. Yes, cloud software gives you flexibility to access your system from anywhere — but it doesn’t automatically mean more control. In fact, local systems can offer the same level of control (and often more speed) without relying on a constant internet connection. Control isn’t about where the software lives — it’s about how well it works for you.
❌ Inflated Monthly Costs
Some companies advertise “free” or low-cost software, but dig a little deeper and you’ll often find expensive add-ons, sneaky card processing fees, or costly training charges. These hidden costs quickly stack up, meaning salons often pay far more in the long run than they would with Salon Manager.
❌ “It’s Free”
Nothing is truly free. What some competitors call “free software” often comes with higher fees elsewhere — particularly on card payments, integrations, or support. Some even take a percentage of your turnover. By the time you realise what you’re actually paying, you could be spending more than with premium systems like Salon Manager.
❌ “Everything’s Included”
This one’s popular in the sales pitch — but dig deeper, and you’ll often find the best features are locked behind extra charges. Whether it’s marketing tools, reports, review integrations or training, many so-called “complete” systems are anything but.
❌ “We’re Built for Salons”
Lots of systems say they’re made for salons — but were actually adapted from general booking software or cobbled together for multiple industries. We’ve spent over 30 years building specifically for the hair and beauty sector. Every feature in Salon Manager was designed to solve real-world salon challenges — not just tick a marketing box.
❌ “You’ll be live in minutes”
Sounds impressive, but most professional salons need their existing data migrated, staff set up, services built, and hardware configured. Getting that right takes proper planning and support. Rushing the process can lead to costly mistakes. We’ll never cut corners to make the sales process look faster than it should be.
❌ “Training is optional”
Many providers suggest you won’t need training because their system is ‘so easy’ — but then offer paid training anyway. Or worse, no training at all unless you chase them. With Salon Manager, if you need help, we provide free, unlimited training — tailored to you, for as long as you need it.
