Not as Slick as It Should Be
What It Barely Gets Right:
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Nice-looking interface: Sure, it looks modern — but scratch the surface, and the cracks start showing fast.
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Support that smiles — sometimes: Friendly enough, but try getting help when things really go wrong. Expect delays and vague answers.
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SMS reminders: Yes, they’re included — but beyond that, the marketing tools feel like an afterthought.
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Cloud-based — technically: It works across devices, but don’t expect smooth performance on anything other than a desktop.
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90-day refund: Sounds generous, but by then you’ve wasted time, lost revenue, and probably annoyed your team.
Where It Really Falls Apart:
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Missing core features: No loyalty, no service bundles, no decent reporting. Everything beyond the basics is either missing or locked behind extra costs.
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Online booking chaos: The system regularly creates duplicate client records. You end up doing manual clean-up — constantly.
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Clunky, outdated diary: Navigating the calendar is painful. On mobile, it’s borderline unusable. You’ll lose time and patience.
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Constant bugs: Glitches with invoices, vanishing prices, broken services — it’s hard to trust a system that doesn’t do the basics reliably.
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Billing horror stories: Multiple salons have reported hidden charges, delayed payouts, and confusing or inconsistent invoices. Trust? Hard to build when you’re chasing your own money.
