Reduce downtime
Get help when a software question is stopping the team from moving forward, rather than losing time searching for an answer alone.
Why customer care matters
When a diary, checkout or workflow question gets in the way, the real cost is the time your team loses trying to solve it. Salon Manager gives customers several support routes so the right help is easier to reach.
Get help when a software question is stopping the team from moving forward, rather than losing time searching for an answer alone.
Unlimited training means new starters, role changes and refresher sessions do not have to wait until the team is struggling.
Call the UK team, use a help guide for a quick task, or book focused training when a workflow needs more explanation.
Outside team hours, Mia can handle straightforward support questions and collect the information needed for a colleague to follow up.
Choose the quickest route
Use the quickest route for the situation: immediate human support, self-service guidance for routine questions, or unlimited training when the team needs more confidence.
Call when a question is holding up your diary, checkout or back-office work.
Follow practical guidance for the Salon Manager tasks your team handles every day.
Arrange onboarding, refresher training or help with a particular workflow.
Get support
Choose the quickest route
Call the team, open a help guide, book training or use Mia after hours.
Explain what is stopping you
Tell us what you are trying to do, what happened and what is preventing you from continuing.
Resolve it or agree the next step
Use the guidance provided, arrange focused training or leave the information needed for follow-up.
Out-of-hours support
When the customer care team is closed, she can respond to common support queries and collect relevant information whenever a person needs to investigate or follow up.
Customer care facts
Customers can use human support, unlimited training, online guidance and out-of-hours telephone assistance.
A UK-based team provides phone and email assistance during the published opening hours.
Onboarding, refresher sessions and focused workflow training are available without an additional training fee.
Online help guides explain common Salon Manager tasks so teams can find practical instructions immediately.
After hours, the assistant deals with routine enquiries and collects what the UK team needs for later action.
Measured service
Based on Salon Manager phone, support-ticket and platform data from the latest available 12-month reporting period. Individual cases may take longer where investigation is required.
Customer experiences
★★★★★
“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”
★★★★★
“I have been a customer for over 20 years and the support the staff have given me and my salon has been brilliant. They have the patience of a saint.”
★★★★★
“The transition to Salon Manager was so good. They did everything for me stress free, and the training was brilliant and easy to follow.”
At a glance
Support is designed around both immediate questions and long-term confidence. Teams can use self-service guides, arrange training or speak to a person, while the after-hours AI support route helps prevent straightforward questions waiting until the next working day.
Straight answers
Choose a convenient training time without leaving this page.